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General
charter conditions
JADRANKA
yachting (hereinafter: JY) vouches for technical adequacy and good condition of
all of his boats. The person who confirmed a reservation and/or made the
advance payment (hereinafter: the client) establishes a legal relation with JY,
and confirms that he agrees with the general charter conditions. Everything
described in these general charter conditions represents a legal obligation for
the client, as well as for JY. These conditions are the foundation for settling
any eventual disputes between the client and JY. The price and payment
conditions The charter prices are published in Euro (€), in the
currently valid JY price list. The stated prices include a technically
adequate, clean boat with a full fuel tank, usage of the boat and its
equipment, compulsory and hull insurance, accident insurance for the crew
(covering disability and death), mooring in the home marina, Croatian sailing
permit, and a concessionary approval for the boat. The stated prices do not
cover the costs of mooring and taxes in other marinas during the charter, fuel
costs and costs of other necessities, car parking, and medical insurance for
the crew. In order to confirm the charter reservation, the client makes an
advance payment in the amount of 50% of the charter price. The remaining amount
up to the complete value of the charter is paid at the latest 4 weeks before
the beginning of the charter. The client can only take over the reserved boat
under the condition that all necessary payments have been properly made. Changes
and cancellation of the charter In case the client wishes to change the
charter characteristics or cancel the charter, this must be done in writing
(e-mail, fax, or post). The date when JY receives a written notification of
cancellation is the date which is the base for calculation of the cancellation
costs, which is done in the following way:
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For cancellations up to two months before the beginning of the charter, JY
charges 30% of the total charter price.
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For cancellations up to a month before the beginning of the charter, JY charges
50% of the total charter price.
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For cancellation within one month before the beginning of the charter, JY
charges 100% of the total charter price.
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For cancellations after takeover of the boat, JY keeps 100% of the total
charter price and charges the client for all costs arising from the
cancellation.
In
case the canceling client manages to find a substitute client, who is willing
to take over his rights and obligations, JY only charges the direct costs
caused by the client change. In case the cancellation is due to objective
reasons on the client's side (death in the family, serious injury), JY will not
refund the advance payment, but will rather arrange a suitable boat in the next
available date or in the next season. JY does not assume responsibility in case
of changes or cancellations, which are due to
force
majeure or forces of nature (war, riots, strikes, acts of terrorism,
extraordinary sanitary conditions, natural disasters, interventions by
competent authorities and the like). Takeover of the boat (CHECK-IN) JY
obliges to provide the client with a technically adequate, completely equipped
boat with a full fuel tank, clean and tidy, ready for sailing, after 05.00 PM
first day of the charter. Before takeover, the client is obliged to provide the
JY base with a verified voucher, which indicates that the total charter amount
has been properly paid. The client leaves JY a compulsory security deposit,
which guarantees the compensation of all eventual losses or damages during the
charter, even if they are not covered by the insurance policy. The deposit is
made in cash, with a blank credit card slip, or with an automatic
preauthorization. The deposit is refunded to the client in full, after an JY
representative ascertains that the boat was returned at the agreed time to the
agreed place, tidy and undamaged, with a full fuel tank, and under the
condition that no claims from third parties are placed, or are expected to be
placed, against the client in connection with his use of the chartered boat. In
case of brutal negligence resulting in damage of the boat and/or its equipment,
as well as in case of loss of boat parts, the client covers all the expenses.
JY keeps the amount of the deposit accordant with the cost of the repair and/or
the cost of purchase of the spare or substitute parts. In case further
chartering is not possible, due to the damage and/or loss caused by the client,
JY keeps the amount of the deposit accordant with the lost profit. The deposit
is obligatory even in cases when a boat is rented with a skipper provided by
JY. In case the client, without previous notice, fails to take over the boat
within 48 hours after the agreed check-in time, JY is authorized to one-sidedly
terminate the charter contract, and the client does not have the right to
subsequent reimbursement claims. If for whatever reasons JY is unable to hand
over the boat at the agreed time and place, JY is given a time limit until
12.00 PM to provide the client with this or another boat of similar
characteristics. Provided that JY fails to do so, the client is authorized to
terminate the contract, and is entitled to a full reimbursement of payments
made to JY. In case the client decides to wait for a substitute boat outside
the agreed time limit (12.00 PM), he has the right to claim a reimbursement of
an amount equal to the value of charter days in which he was unable to use the
boat. JY's responsibility for any amount higher than the agreed charter price,
as well as for any other compensation claims by the client, is excluded.
During
the takeover of the boat (check-in), the client is obliged to carefully examine
and test the condition of the boat and its equipment, as well as verify that
the actual condition of the inventory and equipment is accordant with the
existing check-in list. All eventual complaints are to be done exclusively
before the beginning of the charter. The client has no right to claim any
reimbursement for defects on the boat or its equipment, which could not have
been known to JY at check-in, as well as defects or damages which arose after
the check-in and could not have been anticipated by JY. The client takes over
the boat with all valid documents necessary for charter (permit, crew list,
concession…) and all other documents and enclosures in the boat's folder (list
of captaincies, fuel stations…). The client obliges to handle the above
mentioned documents
with care and return them to JY at check-out.
Returning
the boat (CHECK-OUT)
The client is obliged to return the boat to the agreed place, at the
agreed time, at 05.30 PM, at the latest, the day before last day of the
charter, with a full fuel tank, ready for next navigation; that is, in the same
condition as it was taken over. The CHECK-OUT will be then performed till 09.00
AM, at the latest, last day of the charter. Before the CHECK-OUT, the client is
obliged to take garbage and waste off the boat and leave it at the designated
place in the marina and to take their own luggage off the boat. If for whatever
reason further sailing during the charter is impossible or an excess of the
agreed return time is inevitable, the client must contact JY and the base
manager for further instructions. The information about the notification must
be entered into the boat's log. Undesirable weather conditions are not an
acceptable reason for a delay of the return. In the event of lateness, the
client vouches to pay a fine in the amount of 2% of the charter price for each
hour exceeded. For lateness over 12 hours, the client pays a daily charter
price for every started calendar day. All costs arising from the excess of the
agreed check-out time are covered by the client. Digressions from this rule are
possible, but only in accordance with a previous agreement between the client
and JY. In case the boat is returned to a port not appointed by the charter
contract, the client pays JY all costs arising from the transfer of the boat to
the agreed port, as well as the regulated fine for lateness (in case of
lateness) and all damages that have occurred during transfer, if they are not
covered by the insurance policy. When the boat is returned (check-out), an JY
representative checks the general condition of the boat and its equipment, and
compares it to the check-in list, which was signed at check-in. The client is
obliged to report any eventual damage or loss to an JY representative. In case
damage has occurred on the underwater part of the hull, or if there is
suspicion of such damage, a detailed inspection of the boat is required, either
by a diver or by crane. The manner of the inspection is determined by JY, and
the costs are covered by the client. In case the client attempts to cover up
damage or loss, which occurred during the charter, he is obliged to pay a fine
in the amount of 200 €, as well as a compensation for the damage or loss. In
case the boat is not returned with a full fuel tank, the fuel, as well as the
service of filling the tank, will be charged to the client.
The
client's obligations
The
client is obliged to:
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provide JY with a crew list containing full names, addresses, birth dates and
birth places, nationality, type and number of an identification document, and
the skipper's boat leader licence number, not later than 1 week before the
beginning of the charter.
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have valid passports. The costs of eventual loss or theft of the documents are
covered by the client himself.
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study the printed material provided on the boat.
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handle the boat, its inventory and equipment with care, and especially that he
will not handle the boat under the influence of alcohol or drugs, and will
behave responsibly in every way.
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sail within the borders of the territorial waters of the Republic of Croatia.
Leaving Croatian territorial waters is only allowed upon previous written
consent from JY.
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sail only in safe weather conditions and at good visibility, and to avoid
dangerous territories.
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adjust the sailing to weather conditions and the crew's capabilities, and not
allow unnecessary burdening of the mast, sails and ropes.
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not leave the harbour or anchorage in case the boat or one of its vital parts
is damaged and/or unsafe for sailing.
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not leave the harbour if port authorities have issued a prohibition of sailing
or in case of insufficient fuel supplies.
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not use the boat for commercial purposes (transport of goods or people for
compensation),professional fishing, sailing school or similar activities.
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not rent or lend the boat to a third party.
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not board more people than the boat is registered for, and not to allow people
not stated on the crew list to stay on the boat.
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not participate in regattas or races without a previous consent from JY.
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not tow another boat and to take all possible preventive measures to avoid a
situation in which the chartered boat would need to be towed.
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agree that the charter agreement be terminated, in case it is found that any
one of the crew members broke a valid regulation and/or law or the Republic of
Croatia. After this the boat is at JY's disposal, and the client does not have
any right to compensation from JY. JY renounces any kind of responsibility
towards state authorities; the client takes sole responsibility for violations
and crimes committed.
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assume responsibility and compensate for all costs, for which it is established
that they were caused by actions or omissions on the client's side, and for
which JY is materially and criminally responsible to a third party.
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the client's responsibility for violations of sailing and other regulations,
which were committed during the charter, does not cease with the end of the
charter.
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in case of damage, accident or brakeage of the boat, the client must record the
stream of events, immediately notify JY, file an
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accident report to the closest port authorities, and demand a verification from
the harbour master, doctor or other competent authority.
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notify JY immediately in case of any defect of the boat or its equipment. JY is
obliged to repair the defect within 24 hours from receiving the notification.
In case JY repairs the defect within 24 hours, the client has no right to
compensation. Emergency telephone numbers for defect notifications are in the
boats' documentation and/or on the boat’s hull.
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fully compensate for any damage caused by his negligence or omission, which is
not covered by insurance, and for which JY is responsible to a third party.
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in case of disappearance of the boat or its equipment, inability of sailing,
confiscation of the boat or sailing prohibition by the government or a third
party, the client must immediately notify the competent authorities and JY, and
demand a copy of the police report.
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assume full responsibility in case of confiscation of the boat by competent
authorities, due to irresponsible or illegal actions of the crew (commercial
fishing, etc.).
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be fully responsible for sea contamination during the filling of fuel tanks or
dropping waste outside regulated places.
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check the oil level in the engine every day. Damages and losses caused by an
insufficient oil level in the engine are the
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client's responsibility.
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take pets (dogs, cats, etc.) aboard only with a previous permission from JY. No
pets are allowed on board, except upon preliminary agreement.
The
client is materially and criminally responsible for his actions during the
charter.
The
skipper's obligations
The
skipper of the chartered boat must posses all necessary nautical knowledge and
skills, as well as a valid boat leader's licence and GMDSS radiotelephony
licence. JY may ask the skipper to demonstrate his knowledge and skills at sea,
in the presence of an JY representative. The time used for this testing is
included in the time of the charter. In case an JY representative establishes
that the skipper does not posses the appropriate knowledge, experience and/or
valid licences for sailing, JY can appoint a professional skipper to join the
crew, at additional cost according to the valid price list. In case the client
does not accept the appointed skipper, JY has the right to forbid the client
from sailing out with the boat, terminate the contract, and keep the full paid
amount. The client has no right to reimbursement. If the client knows in
advance that he will need the services of a skipper, he should notify JY upon
reservation.
Boat
insurance The boat's insurance covers damages inflicted to and by a
third party (obligatory insurance). The boat also has hull insurance in the
amount of the reported boat value, for risks stated in the insurance policy.
The hull insurance covers damages that exceed the amount of the deposit, but
not intentional damages or damages caused by brutal negligence. JY is not
responsible for loss and/or damage of the client's and crew's possessions, or
third parties' possessions, which are kept on the boat, in an official JY
vehicle or the JY office. By paying the advance payment and accepting the
general charter conditions, the client renounces any rights to compensation by
JY, in connection with loss and/or damage to personal possessions. All damages
and/or losses must be reported to JY immediately after their occurrence. In
case of serious damage or when more than one vessel is involved, the incident
must be reported to the competent port authorities, who must provide proper
documents, which subsequently need to be handed over to the insurance provider.
There is a possibility that damages covered by the insurance policy, which were
not properly and timely reported to JY, the competent authorities and the
insurance provider, even though all necessary documentation exists, will not be
acknowledged by the insurance provider. In this case, the client is fully
responsible for the damage and will be charged accordingly. When the boat is
damaged, the client is obliged to cover all costs in accordance with the
conditions of the hull insurance, but only up to the amount of the security
deposit. The costs of damages caused by negligence and/or loss of one or more
parts of the equipment are fully covered by the client. The sails are not
insured, the costs of eventual damage are covered by the client. The client's
responsibility is excluded only when damage to the sails is caused by normal
wearing out of the sails or by brakeage of the mast. Engine damage caused by an
insufficient oil amount is not covered by insurance and is covered by the
client in full, as well as any damage resulting from the engine damage.
Insurance
against insolvency or bankruptcy of Jadranka yachting, d.o.o.
In
accordance with the Law on Tourist Activity(NN 8/96), in case of insolvency or
bankruptcy of JY, the client caught by that while chartering a boat, as well as
persons which paid down payments for a charter should contact the provider
stated on the travel certificate or on another corresponding document as soon
as possible.
Damages
and defects during the charter
All damages and defects that occur on the boat while under the
client's care, and which are not a result of natural wearing out of the boat,
are paid by the client. Before making any repairs or purchases, the client is
obligated to contact JY and agree on the technical justification of the repair
and the manner of payment. All damages and defects that occur on the boat while
under the client's care, and which are a result of natural wearing out of the
boat, are paid by JY. Before making any repairs, the client is obligated to
come to an agreement with JY about the technical and financial justification of
the repair. The client pays the bill on spot, if necessary, and obliges to keep
it, so JY can refund the payment in full upon check-out. The client obliges to
notify JY about any breakages and damages, immediately after they occur, and no
matter what the cause is. JY will instruct the client about the proper course
of action. Unauthorized repairs and equipment replacements will be paid in full
by the client.
Complaints
Every client has the right to a complaint, if he considers JY's services to
be incomplete and/or not qualitatively performed. The client may demand a
proportional reimbursement, but only if a written complaint is lodged upon
check-out, and all necessary documentation is provided. A written complaint
must be signed by both parties – by the client and an JY representative.
Subsequently received or incompletely documented complaints will not be taken
into consideration by JY. JY is obliged to provide a written solution of the
received complaint within 14 days after receiving it. JY is allowed to postpone
the time limit for an additional 14 days, if gathering information and checking
the complaint claims with the people involved is necessary. The client
renounces the right to arbitration by a third party, competent authority, or
law institution, or releasing information to the media, until JY has reached a
solution of the complaint. Provided that the client acts contrary to this
regulation, he loses the right to compensation, because of violation of the
procedure. In this case, JY has the right to ask the client for compensation of
eventual damages caused by such an action. The highest compensation can equal
the amount of the part of the service which was the object of the complaint.
The client has no right to compensation for services that have already been
used or for the whole amount of the charter price. This also excludes any
rights to compensation of non-material damages.
Legal
terms
If the client is not satisfied with JY's solution, and is unable to reach a
reasonable agreement with JY, he has the right to court arbitration. For cases
like this and other cases of disputes between clients and JY, the jurisdiction
court is in Rijeka, applying Croatian law. Any changes and additions to these
general conditions are only valid in written form and with agreement from both
parties.
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